We offer online payments & accept Visa, MasterCard, American Express, Discover, Afterpay, Amazon Pay, and PayPal. Sales tax is charged on orders shipped within California at the local tax rate of 9%.
We will accept returns within 15 days of purchase for a full refund or exchange. Products must be no more than 1/4 used. The sample collection and 7-Day Fragrance Discovery are FINAL SALE.
Your refund will be credited to the original form of payment used to make the purchase.
We do not pay for return shipment costs.
how can I track my return?
If you have a by/rosie jane account, you can track your return under the Orders and Returns section in your profile. It will show the return status updates along the way and confirm once received and processed.
what if my return is late?
Any returns dropped off at USPS after 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.
what if my order arrived damaged?
If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items purchased from our website. Damages MUST be reported within 48 hours of delivery.
when will I get my refund?
Once we receive your return, please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment.
can I return a by/rosie jane product that I bought at another store?
We only accept returns on products purchased from our online store. Products purchased from other stores cannot be returned to us.
how do I return an order from within the US?
We offer returns and/or exchanges on all orders placed on our website. Please note that the sample collection is FINAL SALE. For all returns please email email@example.com, include your order number and the item you'd like to return. Customers are responsible for return shipping costs back to BRJ.
how do I return an order from outside the US?
Due to international rules with shipping perfume,
All international sales are final, no returns or exchanges.