Faqs
HOW IS BRJ ECO FRIENDLY?
By/ Rosie Jane uses 100% recyclable packaging made using wind power, vegetable-based inks and sustainable paper.
All our ingredients are responsibly sourced and selected based on quality and sustainability. We also use certified organic ingredients when possible including organic sugar cane alcohol and organic fractionated coconut oil.
ARE YOUR FRAGRANCES VEGAN?
All By/ Rosie Jane products are 100% vegan. We do not use any animal-by products including beeswax in anything.
DO YOU TEST ON ANIMALS?
No way. We love animals and pride ourselves on being 100% cruelty-free. We are also certified by leaping bunny.
DO YOU OFFER SAMPLES?
You bet! You can try every fragrance for just $25. go here to get yours.
Do you offer gift cards?
Yes! We make it easy to send an e-gift card.
Another option is the discovery set + gift card- the PERFECT way to try 7 of our clean perfumes that smell SO good. It includes a free discovery set + an $80 gift card so you (or someone else) can purchase the full-size scent.
what is the difference between a perfume oil and an eau de parfum?
Our perfume oils contain a mixture of fragrance blended with organic fragrance-free coconut oil and our eau de parfums contain fragrance mixed with organic cane sugar alcohol. The fragrance is the same, but the application is different.
where are your scents made?
By/ Rosie Jane products are handmade from start to finish in Los Angeles, California. We hand mix, hand pour, and formulate everything with love in Glendale!
which scent is right for me?
Let your nose be the judge! The best way to find your favorite scent is by ordering our Fragrance Discovery Set.
why is my perfume changing color?
By/ Rosie Jane uses some natural and pure essential oils to make all of our fragrances - due to this slight color variance or tiny amounts of vanilla bean may be noticed from batch to batch. This does not affect the olfactory notes or functionality of these beautiful fragrances. Just a bit of nature working its magic.
Fragrances that are exposed to the sun for long periods may also change slightly in color.
what is Route?
It’s an optional shipping protection that we highly recommend adding to your order.
By adding Route, your package is protected against loss, damage. If you choose to opt out of this shipping protection, By/ Rosie Jane is not liable for a lost, damaged or stolen package.
If you experience any issues with your shipping or delivery, you can initiate a claim directly with the carrier.
what happens if my package was marked as delivered, but I haven't received it?
If your package is marked delivered, but you haven’t received it yet, we recommend waiting at least one additional business day for your package to arrive. Sometimes shipping carriers prematurely mark shipments as delivered before they make it to their final destination. We also recommend checking in with neighbors or around your home just in case! If the order still has not arrived or cannot be located - no worries, we’re here to help!
If your order is insured with Route Shipping Protection, you can file a claim here.
If your order is not insured with Route Shipping Protection, please feel free to reach out to our team and our team will assist as best as they can, however please note that By/ Rosie Jane is not responsible for items that have shipped out on our end but have not been received by the customer. If desired, the customer can file a claim with USPS if the order was not insured with Route Shipping Protection. By/ Rosie Jane does not file USPS claims for lost and uninsured orders.
what if my product gets lost?
We have been there, and it is the worst. That is why we highly recommend adding Route Shipping Protection to your order to allow you to file a claim in the unfortunate event that your package is damaged, lost, or stolen while in transit.
If an order is not insured with Route Shipping Protection, By/ Rosie Jane is not responsible for items that have shipped out on our end but have not been received by the customer.
what is your return policy?
We hope you love your By/Rosie Jane products, however we understand that sometimes things don’t work out. Please view our full return policy here.
do you ship outside the United States?
We have amazing partners that ship outside the U.S. Please find is at:
what payment options do you offer?
We offer online payments & accept Visa, MasterCard, American Express, Discover, Apple Pay, Shop Pay, Google Pay, After Pay, and PayPal. Sales tax is charged on orders shipped within California at the local tax rate of 9%.
do you wholesale your products?
If you are interested in carrying By/ Rosie Jane in your store, please visit https://faire.com/direct/byrosiejane
Help! I still have questions. How do I reach you?
You can reach us directly at hello@byrosiejane.com or via our contact form. We're here to help!
